Frequently Asked Question
1. Do you offer any wholesale pricing or account?
a. All our prices are priced wholesale and we currently do not offer any further discount based on order amount. We do this because we believe that every customer is entitled to the lowest price possible at anytime.
2. Do you offer any sale or discounts?
a. We offer specials and discounts which vary from week to week. Be sure to sign up for our newsletter to receive most up to date information on our sales, new products and any promotional offers.
3. How long does it take for orders to be fulfilled?
a. Under normal circumstances, most orders are prepared, verified and shipped out in 1 to 2 business days after the order is placed. If unusual delays occur, we will announce it on our website.
4. How long does it take for me to receive my order?
a. Once your order is packed and shipped, you will get a shipment notification indicating that your order has been shipped. Depending on your locations, it may take 1 to 6 business days for Canada Post to deliver your order. In some remote areas, it can take up to 8 or more business days. Please refer to Canada Post’s delivery standards for further information.
5. Do you keep backorders?
a. In the rare case that a product in your order is not available, we will contact you by email. You will then have the choice to either cancel the order, accept the order without the missing item or replace the item with another one. We do not keep any backorders and any missing item will be removed from our ordering system.
6. Where is my order?
a. If you have received a shipment notification from us, you can track your order using the tracking number we have provided for you. You may track the progress of the delivery on www.canadapost.ca
7. Is there any minimum purchase required to buy on your website?
a. Orders placed on our website do not have any minimum amount requirements. Minimum order requirement applies only for WALK-IN shoppers.
8. Can we pick up our order in your store?
a. Unfortunately, all our orders must be shipped out via Canada Post and no pick up at our office is allowed. Thank you.
9. What is your return and exchange policy?
a. Please refer to our Shipping and Returns Page for further instructions.
10. Are your stones natural?
a. We offer a wide selection of gemstone beads. However, many gemstone beads can be natural, treated, colored or synthetic. We use industry standard names so you can tell if they are natural, treated, or synthetic. When you doubt, you can always email us and inquire about the stones you are interested in and we would be more than happy to let you know.
11. Can I order over the phone?
a. Unfortunately, we only accept orders over our website or in person at our store location. However, we would be more than happy to assist you if you have any issues placing the order on our site.
12. How many individual beads are in a strand?
a. For beads that are strung in 15-16” length, the number of beads would depend on the size of the bead. As a general rule, you can divide 390mm by the size of the bead to get the approximate number of beads (Note that this is only for 15-16” lengths)
i. For 4mm, there are approximately 96 beads
ii. For 6mm, there are approximately 65 beads
iii. For 8mm, there are approximately 48 beads
iv. For 10mm, there are approximately 38 beads
13. How often do you replenish your stock?
a. Depending on the type of item and other circumstances, we restock our items regularly. However, if there are specific items which you would like to know the restocking time, please email us and we can give you an approximate ETA if possible.
14. How do I return a product?
a. You may return a product in the time allowed stipulated in our shipping and return policy. Please email us with mentioning your order number, name and the list of items you would like to return. We will then open a service ticket which we would include a RMA code for you to indicate on your return package. Please ensure that the products to be returned are unused and uncut with their original packaging/tag. The cost of shipping is assumed by the customer and we recommend trackable package to ensure that the goods arrive safely to our store location.
15. Why are my products no longer in my cart?
a. If you are not logged in prior to adding products to your cart, your browser periodically clears the cart and you may lose the products that you have put inside your cart. To avoid this, we strongly recommend logging in prior to putting products in your cart. Once logged in, your cart is registered and stored on our server and can be retrieved when you log into your account.